FactorUp Warranty Policy

5-Year Comprehensive Warranty

We stand behind the quality of our products with a 5-Year Comprehensive Warranty. If your product fails due to a defect in materials, workmanship, or lightning damage within five (5) years from the installation date, we will repair or replace the affected unit at no cost (excluding shipping and handling fees).

Important:
This warranty is only valid if the warranty registration is completed within 30 days of installation.

Warranty Exclusions:

• Damage caused by accidental mishandling, dropping, or physical abuse.
• Units that have been opened, disassembled, or subjected to unauthorized repairs.
• Units not installed or used according to the provided instructions.
• Damage resulting from riots, civil disturbances, war, or other acts of God.
• This warranty does not cover damages that exceed the cost of the installed unit.

This warranty grants specific legal rights; however, your rights may vary depending on the state.

For warranty service or inquiries, please contact our customer support team at info@factorupsolutions.com.